If you are experiencing connection issues with Kemo IPTV, your Internet Service Provider (ISP) (Xfinity, Spectrum, or AT&T) may be blocking access due to firewall restrictions.

Follow these steps to disable the firewall or allow Kemo IPTV in your security settings.

For Xfinity Users (Comcast Xfinity)

Method 1: Using the Xfinity App

1. Open the Xfinity App – Download it from the App Store (iOS) or Google Play Store (Android) if you haven’t already.
2. Log in to Your Account – Use your Xfinity credentials.
3. Go to “Security” Settings – Find this under the “More” or “Advanced” tab.
4. Select “Firewall” – You may need to go into “Gateway & Network Settings.”
5. Adjust the Firewall Level – Choose “Low” or disable it entirely.
6. Allow Specific Applications – If disabling is not an option, look for an option to “Allow” or “Whitelist” apps.
7. Save Changes and Exit.
8. Restart Your Modem/Router – Perform a hard reboot by unplugging it for 30 seconds and plugging it back in.

For Spectrum Users

Method 1: From the My Spectrum App (mobile):

1. Open the My Spectrum app.
2. Tap the Services tab at the bottom.
3. Select Internet.
4. Choose your router or gateway device.
5. Look for Security Shield / Advanced Security (sometimes called Spectrum Security Shield).
6. Toggle it Off.

Method 2: From the Spectrum Web Portal (browser):

1. Go to Spectrum.net and log in.
   
2. Go to Services > Internet.
   
3. Select your modem/router.
   
4. Disable Security Shield.

Fixing Firewall Issues for AT&T Users

Method 1: Using the AT&T Manager App

1. Download the AT&T Smart Home Manager app on your phone (from the App Store or Google Play).
2. Open the app and log in with your AT&T account info.
3. Now, open your IPTV app on your TV or device and try to log in.
   👉 You’ll see a popup notification on your phone.
4. On your phone, tap the notification and hit “Allow” to approve the connection.
5. Go back to the IPTV app on your TV and log in again.
   ✅ It should now work!

Method 2: Using the AT&T Router Web Portal (For Advanced Users)

1. Open a Web Browser and Access the AT&T Router Admin Page
   • Type http://192.168.1.254 into the browser’s address bar.
2. Log in to the Router
   • The default access code is usually printed on the router label.
3. Go to “Firewall” > “Advanced Settings.”
4. Turn Off or Adjust the Firewall:
   • Set it to Low or disable it.
5. Save Changes and Restart the Router.

Final Step: Confirm Connectivity

After applying these changes, check if Kemo IPTV is working. If issues persist, try enabling Port Forwarding or contacting your ISP’s customer support for additional help.

Fixing Firewall Issues for Verizon Users