If you are experiencing connection issues with Kemo IPTV, your Internet Service Provider (ISP) (Xfinity, Spectrum, or AT&T) may be blocking access due to firewall restrictions.
Follow these steps to disable the firewall or allow Kemo IPTV in your security settings.
For Xfinity Users (Comcast Xfinity)
Method 1: Using the Xfinity App
- Open the Xfinity App – Download it from the App Store (iOS) or Google Play Store (Android) if you haven’t already.
- Log in to Your Account – Use your Xfinity credentials.
- Go to “Security” Settings – Find this under the “More” or “Advanced” tab.
- Select “Firewall” – You may need to go into “Gateway & Network Settings.”
- Adjust the Firewall Level – Choose “Low” or disable it entirely.
- Allow Specific Applications – If disabling is not an option, look for an option to “Allow” or “Whitelist” apps.
- Save Changes and Exit.
- Restart Your Modem/Router – Perform a hard reboot by unplugging it for 30 seconds and plugging it back in.
For Spectrum Users
Method 1: Using the Spectrum App
- Open the My Spectrum App – Available on App Store (iOS) or Google Play Store (Android).
- Log in with Your Spectrum Credentials.
- Navigate to “Advanced Settings” or “Security Settings.”
- Find the Firewall Option.
- Turn Off the Firewall or Allow Suspicious Applications.
- Save Changes and Exit.
- Restart Your Modem/Router – Unplug it for 30 seconds, then plug it back in.
Method 2: Using the Web Portal (For Advanced Users)
- Go to the Spectrum Router Admin Page
- Open a browser and type
http://192.168.1.1
orhttp://192.168.0.1
.
- Open a browser and type
- Log in to Your Router
- Default username:
admin
- Default password:
password
(unless changed).
- Default username:
- Find the Firewall Settings
- Go to “Security” or “Advanced Settings.”
- Disable or Adjust the Firewall
- Set to “Low” or turn it off completely.
- Save and Apply Changes.
- Reboot Your Modem/Router.
Fixing Firewall Issues for AT&T Users
Method 1: Using the AT&T Smart Home Manager App
- Open the AT&T Smart Home Manager App – Download it from the App Store (iOS) or Google Play Store (Android).
- Log in with Your AT&T Account.
- Go to “Network” > “Advanced Settings.”
- Select “Firewall” or “Security Settings.”
- Adjust Firewall Settings:
- Set the firewall level to Low or Disable it completely.
- If disabling is not an option, look for “Allow Apps” and add Kemo IPTV.
- Save Changes and Exit.
- Restart Your Modem/Router – Unplug it for 30 seconds, then plug it back in.
Method 2: Using the AT&T Router Web Portal (For Advanced Users)
- Open a Web Browser and Access the AT&T Router Admin Page
- Type
http://192.168.1.254
into the browser’s address bar.
- Type
- Log in to the Router
- The default access code is usually printed on the router label.
- Go to “Firewall” > “Advanced Settings.”
- Turn Off or Adjust the Firewall:
- Set it to Low or disable it.
- Save Changes and Restart the Router.
Final Step: Confirm Connectivity
After applying these changes, check if Kemo IPTV is working. If issues persist, try enabling Port Forwarding or contacting your ISP’s customer support for additional help.
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