If you are experiencing connection issues with Kemo IPTV, your Internet Service Provider (ISP) (Xfinity, Spectrum, or AT&T) may be blocking access due to firewall restrictions.

Follow these steps to disable the firewall or allow Kemo IPTV in your security settings.

For Xfinity Users (Comcast Xfinity)

Method 1: Using the Xfinity App

1. Open the Xfinity App – Download it from the App Store (iOS) or Google Play Store (Android) if you haven’t already.
2. Log in to Your Account – Use your Xfinity credentials.
3. Go to “Security” Settings – Find this under the “More” or “Advanced” tab.
4. Select “Firewall” – You may need to go into “Gateway & Network Settings.”
5. Adjust the Firewall Level – Choose “Low” or disable it entirely.
6. Allow Specific Applications – If disabling is not an option, look for an option to “Allow” or “Whitelist” apps.
7. Save Changes and Exit.
8. Restart Your Modem/Router – Perform a hard reboot by unplugging it for 30 seconds and plugging it back in.

For Spectrum Users

Method 1: Using the Spectrum App

1. Open the My Spectrum App – Available on App Store (iOS) or Google Play Store (Android).
2. Log in with Your Spectrum Credentials.
3. Navigate to “Advanced Settings” or “Security Settings.”
4. Find the Firewall Option.
5. Turn Off the Firewall or Allow Suspicious Applications.
6. Save Changes and Exit.
7. Restart Your Modem/Router – Unplug it for 30 seconds, then plug it back in.

Method 2: Using the Web Portal (For Advanced Users)

1. Go to the Spectrum Router Admin Page
   • Open a browser and type http://192.168.1.1 or http://192.168.0.1.
2. Log in to Your Router
   • Default username: admin
   • Default password: password (unless changed).
3. Find the Firewall Settings
   • Go to “Security” or “Advanced Settings.”
4. Disable or Adjust the Firewall
   • Set to “Low” or turn it off completely.
5. Save and Apply Changes.
6. Reboot Your Modem/Router.

Fixing Firewall Issues for AT&T Users

Method 1: Using the AT&T Smart Home Manager App

1. Open the AT&T Smart Home Manager App – Download it from the App Store (iOS) or Google Play Store (Android).
2. Log in with Your AT&T Account.
3. Go to “Network” > “Advanced Settings.”
4. Select “Firewall” or “Security Settings.”
5. Adjust Firewall Settings:
   • Set the firewall level to Low or Disable it completely.
   • If disabling is not an option, look for “Allow Apps” and add Kemo IPTV.
6. Save Changes and Exit.
7. Restart Your Modem/Router – Unplug it for 30 seconds, then plug it back in.

Method 2: Using the AT&T Router Web Portal (For Advanced Users)

1. Open a Web Browser and Access the AT&T Router Admin Page
   • Type http://192.168.1.254 into the browser’s address bar.
2. Log in to the Router
   • The default access code is usually printed on the router label.
3. Go to “Firewall” > “Advanced Settings.”
4. Turn Off or Adjust the Firewall:
   • Set it to Low or disable it.
5. Save Changes and Restart the Router.

Final Step: Confirm Connectivity

After applying these changes, check if Kemo IPTV is working. If issues persist, try enabling Port Forwarding or contacting your ISP’s customer support for additional help.